Enterprise CRM

Shaping how sales, support, and partner work move through one internal system.

• 01Designed communication flows so sales, support, and partner work share one CRM path
• 02Clarified domain boundaries across sales, tickets, and customer records
• 03Tightened how those core business flows connect so handoffs drop

Microservice platform

Working across service boundaries to keep architecture clear and delivery steady.

• 01Defined service boundaries so work is shared over gRPC and queues without tight coupling
• 02Kept multiple production flows stable while the microservice platform evolved
• 03Raised consistency through reviews and shared design decisions

MyanCare Telehealth

Backend systems for consultation, records, and payment flows on a live healthcare platform.

• 01Redesigned live consultation communication paths with no interruption to users
• 02Shaped API contracts so patient and doctor apps share one consultation, records, and payment flow
• 03Turned operational data into clearer reporting for the business

YinThway

Care-tracking product flows for parents — records, guidance, and follow-up over time.

• 01Mapped long-running parent care journeys — records, guidance, and follow-up — instead of one-off screens
• 02Designed content and reminder paths around daily parent use
• 03Kept the same product behavior across mobile and web

YCare

Hospital product flows for appointments, billing, inventory, and approvals.

• 01Connected appointments, billing, inventory, and approvals into one hospital path
• 02Strengthened the data model so busy clinical workflows stay reliable
• 03Built confidence into releases with coverage on critical flows